Some items sold on the Website are final sale. Any item marked final sale on the Website may not be returned or exchanged for any reason. Please carefully review all items to determine if something is final sale and not returnable. If you have any questions regarding final sale items, please contact firstname.lastname@example.org.
For goods on the website that are not marked final sale, Midheaven will accept returns and exchanges that are received within thirty days of the date the order was shipped from Midheaven. If you would like to return or exchange an item, please ensure that Midheaven receives your return by the thirtieth day after Midheaven shipped the goods. Any order that is to be returned or exchange must have all original hangtags and labels on, in the original condition. Any order that is to be returned or exchanged must include the return invoice completed.
In regards to returns, Midheaven will issue you a pre-paid return label via UPS or USPS, per Midheaven's preference. Please use the UPS or USPS label to return your items, in carefully secured packaging. If you do not want to use the prepaid UPS or USPS label, and would prefer a different method of shipment, Midheaven recommends that you email email@example.com to inform us you will be returning your item via your own preferred shipping carrier. Be sure to insure your package and ship it via a track-able method. Midheaven will not be responsible for lost or damage packages mailed using a method other than the UPS or USPS label Midheaven provides.
The cost of return shipping will be deducted from the total amount returned.
You're invited to take advantage of Midheaven's Free Ground Shipping option for your purchase, though if you've done so, please note you will be responsible for shipping your exchange back to Midheaven's warehouse. Midheaven will then fulfill the exchange shipment to you free of charge by ground shipping, unless otherwise requested.
Midheaven does not offer refunds or exchanges on international shipments at this time.
Refunds will be issued in the form of payment received, minus return shipping costs. Please allow up to fourteen days for returns to process.
All returned merchandise must not be worn, altered, or washed, and must have all tags attached and be in the original packaging.
Shipping charges are not refundable. Please do not send returns COD, as they may be returned or the costs deducted from your original form of payment.
You may be restricted from using the Website if you violate or take advantage of the return policy.